Frequently Asked Questions
Frequently Asked Questions
Why Raiderly?
Who doesn’t enjoy a personalized surprise? College is a unique experience and Raiderly is here to help you show some love to your Red Raider. We remember being a student at Texas Tech and the comfort a care package from home provided. We want to help you send love, hugs, and encouragement to your student when they need it most! Our goal is to offer you a convenient and thoughtful solution for your busy lives. Come join the Raiderly Family today!
How will I know when my student receives their Raiderly boxes?
You will receive an email confirming that your student’s box has been delivered.
Do I choose the items in the Raiderly boxes?
We hand-pick the best custom items for our Raiderly care packages, so you may not choose the specific items. Remember that every care package is customized with items that are perfect for that time of year, from t-shirts to sweatshirts, hats to beanies, coffee mugs to water bottles, beach towels to bags, we have you covered!
Are there delivery costs?
No extra delivery cost is involved. The delivery cost for all 6 boxes is built into our pricing. No shipping, no shopping, no hassle, we will deliver to your student’s dorm or residence within Lubbock City Limits with no extra cost.
How does my student know that I have sent them a Raiderly box?
Your student will receive an email and text when each Raiderly box is delivered.
When will the Raiderly boxes be delivered?
Our perfectly and intentionally timed care packages will be delivered in September, October, and November for the Fall Semester. Spring care packages will go out in February, March, and April.
Are you affiliated with Texas Tech?
Just as proud alumni, fans, and parents of future Red Raiders. Raiderly is not affiliated with Texas Tech.
Will you sell my information?
We do not share or sell your information for any purpose.
Who can I reach out to for customer service?
We can be reached at [email protected].
What is your refund, return, or cancellation policy?
Cancellation Policy: If you would like to cancel, please do so before the 20th of the month. From the 20th forward, supplies have been ordered for the next care package, and refunds will no longer be a possibility for the upcoming care package. Once the card on file has been charged, any cancellations made after this will NOT receive a refund; you will still receive one final care package/the final care package paid for, and will not be charged for future care packages.
How can I update the messages, my student's info, or any other piece of my account?
You can make any necessary changes to your account here. Please note that there are deadlines to accommodate printing timelines.
Does the Six Care package subscription expire?
Yes, your last payment will be on March 20th. We will contact you the following August to see if you would like to renew for the next school year.